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I uploaded a file and it is not an .e2ee file on the server. But when I try to open it, it does not work.


There are multiple reasons why this might happen.

For testing, try uploading a file yourself and also downloading to see if it works in general. If not:

  • HTTPS: Please check that you are using https protocol for you installation. Browser Webcrypto support is only available when using https.
  • Lokal Key Storage: Check in the personal security settings if you have a valid private key.
  • Keyserver: Check the connection from the browser to the keyserver.

Server Analysis

If none of the above worked, please contact support.