I uploaded a file and it is not an .e2ee file on the server. But when I try to open it, it does not work.
There are multiple reasons why this might happen.
For testing, try uploading a file yourself and also downloading to see if it works in general. If not:
- HTTPS: Please check that you are using https protocol for you installation. Browser Webcrypto support is only available when using https.
- Lokal Key Storage: Check in the personal security settings if you have a valid private key.
- Keyserver: Check the connection from the browser to the keyserver.
Edge: If you are using edge make sure you executed following command in a console (also see https://docs.microsoft.com/en-us/archive/blogs/msgulfcommunity/how-to-debug-localhost-on-microsoft-edge):
- Smartcard: Make sure you have your hardware token inserted. You can open the configuration utility to check if en/decryption works
If none of the above worked, please contact support.